For any questions or concerns, you can reach out to our customer support team through our Contact Us page, email us at *support@smartmeat.com*, or call our helpline number listed on the website.
Once your order is confirmed, you will receive a tracking link via SMS or email. You can also log in to your account on our website to view your order status and real-time tracking updates.
You can cancel or modify your order within *30 minutes* of placing it by visiting the "My Orders" section in your account. After this time window, cancellations or changes may not be possible as your order may already be in processing.
Due to the perishable nature of our products, we do not accept returns. However, if you receive a damaged or incorrect item, please contact our support team within *2 hours* of delivery, and we will resolve the issue promptly.
We typically deliver within *60 to 120 minutes* of order confirmation in serviceable areas. Delivery time may vary based on location, availability, and weather conditions.
We offer express home delivery through our dedicated delivery partners. You can select your preferred delivery time slot during checkout based on availability.
As we deal in fresh, perishable food items, we do not offer a standard warranty. However, we ensure top-notch quality and hygiene, and any issues can be reported immediately for quick resolution.
Yes, if you receive a damaged, spoiled, or incorrect item, we offer a *same-day replacement* at no additional cost. Please contact us within 2 hours of receiving the order.
